What Is the Octopus Trusted Partners Scheme?
A Homeowner’s Guide for 2026
Infinity Energy Services is a vetted Octopus Trusted Partner, authorised by Octopus Energy to install heat pumps, solar panels, battery storage and EV chargers across the south of England.
We are MCS-certified, RECC-registered, a Tesla Powerwall Premium Installer, a SunPower Elite Partner, a Vaillant Advance and Grant G1 heat pump installer.
Customers who switch to Octopus Energy through our affiliate link receive a £50 bill credit once their first Direct Debit clears.
This guide explains what the Octopus Trusted Partners scheme actually is, how the £50 credit works, how to verify any installer claiming the badge, and how the scheme sits alongside MCS, RECC, HIES and TrustMark.
If you would prefer to skip ahead, click the button below or call us on 0800 909 8882 for a free no-obligation quote.
TABLE OF CONTENTS
• Octopus Trusted Partners explained
• Why does Octopus refer customers to other installers?
• How does the £50 customer credit work?
• How does Octopus vet its Trusted Partners?
• How to verify a Trusted Partner badge
• Trusted Partner vs MCS vs RECC vs HIES vs TrustMark
• Trusted Partners vs Works with Octopus
• Which Octopus tariffs make sense?
• Which counties does Infinity Energy Services cover?
• What does Infinity Energy Services install?
• Customer Video Review
• What this scheme does NOT do
• Frequently Asked Questions (FAQ)
• This month’s update
• How do I get a quote from Infinity Energy Services?
by David Lewis | published 15 May 2026
Octopus Trusted Partners Explained
The Octopus Trusted Partners scheme is an affiliate referral network that Octopus Energy – the UK’s largest domestic electricity and gas supplier, with around 7.7 million household customers as of December 2025 – uses to channel enquiries it cannot complete in-house to vetted local installers instead.
Octopus runs its own heat pump and EV charger installation teams, for example, but those teams cannot cover every property in the country. When a customer enquires about an installation Octopus cannot deliver – outside its service area, a heat-loss above its current heat-pump range, an unusually complex property type – the enquiry is passed on to a Trusted Partner who can.
Trusted Partners are independent businesses, not Octopus employees. Infinity Energy Services is not white-labelled by Octopus, the work is not project-managed by Octopus, and our quotation, installation and aftercare are entirely our own. What the Trusted Partner badge does add is a layer of due diligence: Octopus checks each partner’s MCS certification, OZEV credentials, HIES or RECC consumer-code membership, public reviews and Companies House record before confirming them as part of the network.
The scheme covers three installation categories: heat pumps, solar and battery storage, and EV charging. Infinity Energy Services is authorised across all three.
Why does Octopus refer customers to other installers?
Octopus has been transparent about why some enquiries end up with a partner rather than with the Octopus team directly. The reasons it publishes are: the customer sits outside Octopus’s own service area; the property’s heat-loss is too high for Octopus’s current heat-pump range; the property type sits outside what the in-house team is equipped to handle; or the installation is unusually complex – listed buildings, three-phase supplies, off-grid sites and the like.
In the year to the inaugural Octopus Trusted Partners Awards, Octopus had registered more than 650 installer companies and referred around 50,000 customers across the network. A referral, in other words, is not a downgrade. Most of the time it means the job is better placed with a local specialist who already does that type of installation regularly.
How does the £50 customer credit work?
The financial mechanic is straightforward, though it pays to know the sequencing.
- You arrange your installation with an Octopus Trusted Partner and use the partner’s affiliate link to switch your home energy to Octopus. For Infinity Energy Services, that link is octopus.energy/quote/?affiliate=infinityes.octopus.energy.
- You complete the switch and your first Direct Debit is taken.
- Once that Direct Debit clears, the £50 bill credit is applied to your Octopus account.
- From there, if your hardware and meter support it, you can move to one of Octopus’s smart or intelligent tariffs – Cosy Octopus for heat pumps, Intelligent Octopus Go for EVs, or Octopus Flux for solar with battery export.
Two points are worth flagging. The £50 is a switching credit applied to your bill, not a discount on the installation itself. And to access Octopus’s smart tariffs, you need a working smart meter – if you don’t already have one, Octopus arranges the installation separately.
How does Octopus vet its Trusted Partners?
Before confirming a company as a Trusted Partner, Octopus runs three layers of check.
The first is customer service. Octopus reviews the applicant’s website, public reviews and social channels, on the principle that customer experience cannot be retrofitted onto a business that hasn’t already built around it.
The second is technical accreditation. MCS certification is the floor for any renewables work, because it underpins grant eligibility and Smart Export Guarantee payments. OZEV-relevant credentials apply where the EV-charger remit is involved.
The third is consumer-code membership. Octopus requires evidence of HIES or RECC membership, which gives the customer access to deposit protection, dispute resolution, and insurance-backed warranties.
Companies House checks sit alongside all three: trading history, accounts, and active status. None of this is hidden. Octopus publishes the headline requirements on its own scheme page, and any serious partner will be happy to evidence each one on request.
How to verify a Trusted Partner badge before you sign anything
Trusted Partner logos are easy to download. Verifying that an installer is actually in the scheme takes ten minutes and is worth doing every time. The following five-step check is the same one I would recommend to a friend or family member.
- Ask for the unique affiliate link. Every confirmed partner is issued one. Infinity Energy Services’ link is infinityes.octopus.energy. If an installer cannot produce theirs, treat the badge claim with caution.
- Check the MCS number on the MCS Installer database at mcscertified.com. MCS sits beneath the Trusted Partner badge for every grant-relevant category, so it is the easiest way to confirm an installer is operating legitimately.
- Confirm HIES or RECC membership at hiesscheme.org.uk or recc.org.uk. Octopus requires one of these consumer-code memberships, and both bodies publish a searchable register of current members. Infinity Energy Services is a member of RECC.
- Ask which product categories Octopus has authorised the installer for. Heat pumps, solar and battery, EV charging – or a subset. Infinity Energy Services is authorised for all three.
- Check the company on Companies House at find-and-update.company-information.service.gov.uk. Trading history, filed accounts, active status. Two minutes, no cost.
Ten minutes, five answers, and a much clearer picture of who you are dealing with than the badge alone would give you.
Trusted Partner vs MCS vs RECC
vs HIES vs TrustMark
This is the question every careful homeowner ends up asking: there are too many accreditation logos in the renewables industry, and most installer pages list them without explaining what each one actually does. The short version is below.
The pattern is clear. MCS is the technical floor. RECC and HIES protect the contract. TrustMark covers the broader trade conduct. Trusted Partner sits on top of those: it is not a quality standard in its own right, but a referral network whose entry criteria depend on the others. Infinity Energy Services holds MCS, RECC, NICEIC, NAPIT, TrustMark, CHAS and the Octopus Trusted Partner badge.
SCHEME | WHAT IT IS | WHAT IT COVERS | WHAT IT DOES FOR YOU |
Octopus Trusted Partner | Affiliate referral network run by Octopus Energy | Covers heat pumps, solar and battery, EV charging | Gives you a £50 bill credit when you switch and access to Octopus smart tariffs |
MCS | Microgeneration Certification Scheme | The quality standard for small-scale renewable installations | Required for BUS, SEG and any grant-funded install |
RECC | Renewable Energy Consumer Code | Consumer protection for renewables contracts | Gives you sales-process protections, deposit protection and dispute resolution |
HIES | Home Insulation and Energy Systems Consumer Code | Consumer protection for energy systems contracts | Gives you insurance-backed warranties and deposit protection |
TrustMark | Government-endorsed quality scheme | A cross-trade quality and consumer-protection signal | Gives you extra reassurance that the business has been checked against recognised standards |
The pattern is clear. MCS is the technical floor. RECC and HIES protect the contract. TrustMark covers the broader trade conduct. Trusted Partner sits on top of those: it is not a quality standard in its own right, but a referral network whose entry criteria depend on the others. Infinity Energy Services holds MCS, RECC, NICEIC, NAPIT, TrustMark, CHAS and the Octopus Trusted Partner badge.
“Trusted Partners” vs “Works with Octopus”
– what is the difference?
Both schemes have “Octopus” in the name, and both have similar logos, so they get confused regularly. They are different things.
Trusted Partners are companies that install hardware in customers’ homes. Infinity Energy Services is one.
Works with Octopus is a separate scheme for hardware manufacturers whose products are certified to integrate with Octopus’s smart tariffs via the Kraken platform.
For example, a Trusted Partner installs a Tesla Powerwall; Works with Octopus certifies that the Powerwall talks to Intelligent Octopus Flux.
If you want a renewable system installed, look for a Trusted Partner. If you want to know whether the hardware in your system will integrate with Octopus’s smart tariff signalling, look at the Works with Octopus list.
Which Octopus tariffs make sense
once your system is installed?
Three Octopus tariffs are particularly relevant to the kind of customer the Trusted Partner network refers.
Cosy Octopus is the dedicated heat-pump tariff. It offers three low-rate windows during the day, designed around heat-pump runtime, with a notably higher peak rate in the late afternoon. The trade-off is more variables to manage in exchange for lower running costs if you align the heat pump’s schedule to the cheap windows.
Intelligent Octopus Go is the EV tariff, and is the most common pairing with home battery storage. The overnight off-peak window is long enough to charge a car and a battery in the same session, which is why we see customers stacking both onto this tariff regularly.
Intelligent Octopus Flux is the solar-and-battery tariff. Different import and export rates apply through the day, and the battery is programmed to charge from the grid when import is cheapest, then discharge or export when it is most valuable.
Rates change. Always confirm the current heat pump, EV and battery tariffs on the Octopus website before committing.
Which counties does Infinity Energy Services cover as an Octopus Trusted Partner?
Infinity Energy Services trades from Unit 6 Swanwick Business Centre, Bridge Road, Southampton, Hampshire, SO31 7GB. From that single Hampshire base, the team installs across nine counties in the south of England. We do not have local offices in every county – it would be misleading to claim otherwise – but we travel to all of them, and the typical installation pattern is concentrated around the M3, M4, M27 and A34 corridors.
Hampshire
Our home county. New Forest off-gas-grid properties, Winchester period housing, Solent coastal homes, and so on.
Dorset
Bournemouth, Poole and Weymouth, plus the off-gas-grid Purbeck villages where oil-to-heat-pump conversions are now common.
Wiltshire
Salisbury, Trowbridge and Devizes, with a large rural off-gas-grid catchment.
Berkshire
Reading, Newbury and Bracknell, where commuter housing stock makes solar particularly cost-effective.
Surrey
Guildford, Woking and Farnham. Large detached stock suitable for both roof-mounted and ground-mounted solar.
West Sussex
Chichester, Worthing and Horsham. Coastal property and South Downs farmhouses.
Somerset
Taunton, Bath and Yeovil. Large rural off-gas-grid catchment, where the Boiler Upgrade Scheme uplift is particularly relevant.
Oxfordshire
Oxford, Banbury and Bicester. Conservation-area housing and Cotswold-fringe property stock.
Gloucestershire
Cheltenham, Gloucester and Cirencester. Cotswold property and listed-building considerations.
What does Infinity Energy Services install as an Octopus Trusted Partner?
Octopus has authorised Infinity Energy Services across all three Trusted Partner categories.
Heat pumps
We install all top makes and models of heat pump, and have a preference for Vaillant aroTHERM plus and Grant Aerona 290 air source heat pumps. Both are MCS-eligible and qualify for the Boiler Upgrade Scheme – currently £7,500 per qualifying property, with an announced uplift to £9,000 from July 2026 for off-gas-grid oil and LPG properties.
Solar panels and battery storage
For solar PV installations, we usually install either SunPower or Aiko panels. Regarding battery storage installations, we are a Tesla Powerwall Premium Installer and also install Sigenergy SigenStor and Fox ESS battery systems. All installations are MCS-certified, qualify for the Smart Export Guarantee, and benefit from 0% VAT on residential renewable energy installations until 31 March 2027.
EV chargers
We install OZEV-compliant home EV chargers and recommend pairing them with Intelligent Octopus Go for the lowest available off-peak rates. Our most popular models at the moment include the Myenergi Zappi Go, Ohme Home Pro and ePod.
SOLAR AND BATTERY STORAGE
– CUSTOMER INSTALLATION REVIEW
Watch our video testimonial from a happy customer who talks about his experience with Infinity Energy Services for solar and battery storage.
What this scheme does NOT do
A short, honest list of what Trusted Partner status does not change.
- It does not replace MCS. MCS remains the standard that underpins grant eligibility, and any Trusted Partner doing heat pump, solar or battery work without it is operating outside the scheme’s own requirements.
- It does not guarantee that any given customer will be referred to a specific partner. Octopus refers based on geography, technology and capacity – you may receive contact details for up to three partners in your area.
- And it does not lock you into Octopus afterwards. You can switch energy supplier at any point. The only condition is that the £50 bill credit is released after your first Direct Debit with Octopus, so if you switch before that, the credit does not apply.
Frequently Asked Questions (FAQ)
An Octopus Trusted Partner is an independent renewable energy installer that has been vetted by Octopus Energy and confirmed as part of its affiliate referral network. Partners install heat pumps, solar and battery storage, and EV chargers for customers Octopus refers, while retaining their own identity, quotation, payment and job management.
You sign up to Octopus Energy using your Trusted Partner’s affiliate link, complete the switch, and have your first Direct Debit taken. Once the Direct Debit clears, the £50 credit is applied to your Octopus account. Infinity Energy Services’ affiliate link is octopus.energy/quote/?affiliate=infinityes.octopus.energy.
Yes. Infinity Energy Services has been confirmed by Octopus Energy as a Trusted Partner, authorised across all three product categories: heat pumps, solar and battery, and EV charging.
Octopus does install in some areas and for some property types, but its in-house team cannot cover the whole country or every property. When Octopus cannot deliver a job itself – out of service area, complex install, ineligible property type, or heat-loss above its current heat-pump range – it refers the customer to a Trusted Partner instead.
No. The Trusted Partner badge is about installation, not energy supply. You can use a Trusted Partner without switching to Octopus. The £50 bill credit only applies if you do switch, and only after your first Direct Debit has been taken.
MCS is a technical certification scheme that underpins grant eligibility. RECC is a consumer-protection code. Trusted Partner status is an affiliate referral arrangement with Octopus Energy. The three are layered: a Trusted Partner is normally MCS-certified and RECC- or HIES-registered, because those are entry requirements for the network.
Trusted Partners are companies that install renewable hardware in customers’ homes. Works with Octopus is a separate scheme for hardware manufacturers whose products are certified to integrate with Octopus’s smart tariffs via the Kraken platform.
The £50 credit is applied to your Octopus account after your first Direct Debit. Once it is on the account, it offsets your bill in the normal way. If you switch supplier later, anything you have already used reduces your bill in the usual fashion; any unused balance is handled under Octopus’s standard refund process at switch.
This month’s update
May 2026
The Department for Energy Security and Net Zero has confirmed that the Boiler Upgrade Scheme grant for air source heat pumps will rise to £9,000 from July 2026 for off-gas-grid properties currently heated by oil or LPG.
The current £7,500 grant remains in place for all other qualifying properties.
If you are on an oil or LPG boiler in a rural area – particularly in Wiltshire, Somerset, Dorset or rural Hampshire – the uplift materially improves the financial case.
It’s worth requesting a survey now, with the installation scheduled into the higher-grant window once it opens.
How do I get a quote from Infinity Energy Services?
The process is the same whether Octopus has referred you to us or you have found this page directly.
You get a free site survey, a designed quotation with sizing, costs and grants laid out clearly, MCS-compliant installation, and a post-installation handover that covers the Smart Export Guarantee application and any tariff guidance you want.
You can request a survey using the button below, or call 0800 909 8882 to talk to someone directly.
See also our recent customer feedback: 217 Google reviews at an average of 4.9 stars.
