The Ultimate UK Guide to SolarEdge Monitoring
You’ve made a significant investment in a SolarEdge solar panel system to secure your home or business’ energy future. Now the key is to ensure you’re getting the maximum return from that investment every single day. The SolarEdge monitoring platform is an incredibly powerful tool for this, but its data can be confusing, and troubleshooting issues can be frustrating for owners.
That’s why we’ve created this guide. As certified UK-based solar experts, we will walk you through everything you need to know. From understanding the basic features and setting up your account, to diagnosing and solving the most common problems, this guide will empower you to take full control of your solar energy system.
by David Lewis | published 30 September 2025
What is SolarEdge Monitoring?
A Plain-English Overview
In simple terms, SolarEdge monitoring is a cloud-based platform that gives you a real-time, detailed view of your solar PV system’s performance.
Think of it as a smart meter for your entire solar array. It works by collecting data from your central SolarEdge inverter and the individual power optimisers attached to each solar panel on your roof.
This allows you to see not just what the whole system is doing, but what every single panel is contributing.
Key Features for UK Homeowners
The platform provides a wealth of data, but its value lies in what it allows you to do. Each feature is designed to give you peace of mind and help you maximise your energy savings.
- Real-Time Performance Tracking: See exactly how much electricity your system is generating at any given moment, helping you make smarter decisions about when to run high-consumption appliances.
- Panel-Level Monitoring: This is the standout feature. You can view a virtual map of your roof and see the output of every single panel. This makes it incredibly easy to spot issues like dirt, shading from a growing tree, or a potential fault with a specific panel or optimiser.
- Energy Consumption Insights: The platform clearly shows how much energy your home is using, how much of that is being supplied by your panels (self-consumption), and how much you are importing from or exporting to the grid. Understanding this balance is the key to reducing your electricity bills.
- Automated Fault Alerts: The system can automatically detect faults and send alerts, allowing for quick resolution to minimise any potential downtime and energy loss.
Benefits for UK Businesses
For our commercial clients, the monitoring platform is an essential business management tool. It allows you to manage solar installations across multiple sites from a single, centralised dashboard and generate detailed performance reports.
This data is invaluable for tracking ROI and providing concrete evidence for your company’s sustainability and ESG (Environmental, Social, and Governance) credentials.
The mySolarEdge App vs. The Web Portal:
Which Should You Use?
SolarEdge gives you two ways to access your data, each suited to different needs:
- The mySolarEdge App: Available for iOS and Android, the mobile app is perfect for quick, on-the-go daily checks. It gives you an instant overview of your system’s status, current production, and energy flow.
- The Web Portal: Accessible from any computer browser at the official SolarEdge Portal login, the web portal is the more powerful tool for in-depth analysis. It offers more detailed historical data, allows you to generate custom reports, and provides a more comprehensive view of your system’s panel layout.
For daily checks, the app is ideal. For a monthly review or to investigate a potential issue, the web portal is your best bet.
A Guided Tour of Your SolarEdge Monitoring Dashboard
When you first log in, the amount of information can feel overwhelming. Let’s break down the key components you’ll see on both the app and the web portal:
- The Power Flow Diagram: This is a simple, animated graphic that shows you where energy is moving in real-time. You’ll see power flowing from your panels to your home, to the grid, and (if you have one) to a battery or EV charger. It’s the quickest way to understand what your system is doing right now.
- Production & Consumption Graphs: These charts show your energy data over time. You can typically view data for the day, week, month, and year. The green bars usually represent your solar production, while red might show energy imported from the grid and blue shows your self-consumed solar energy.
- The Layout View: This is a virtual map of the solar panels on your roof. Each panel is represented individually, and they are often colour-coded to show their relative energy production. This is the tool you’ll use to identify any specific panels that might be underperforming.
KEY TERMINOLOGY & USER GUIDE:
Self-Consumption: The solar energy you produce and use directly in your home. This is the most valuable energy as it directly offsets electricity you would have otherwise bought from the grid.
Import from Grid: The electricity you buy from your utility company when your solar panels aren’t producing enough to meet your home’s needs (e.g. at night).
Export to Grid: The surplus solar energy you produce that isn’t used by your home or stored in a battery. This is sent back to the grid.
For more detailed guidance, check out SolarEdge’s official user guide for the portal.
Getting Started With Monitoring:
Your First-Time SolarEdge Setup Guide
Getting access to your monitoring platform for the first time can be confusing, as the process isn’t entirely in your hands. Here are the precise steps to follow.
This is the most critical and often misunderstood step. You cannot create your own SolarEdge monitoring account. The company that installed your system is the administrator of your portal. They must register your system with SolarEdge and use your email address to send you an official invitation.
If you have a new system and did not receive an invitation email, your first point of contact must be your original installer. If you are unable to reach them or need assistance taking over an existing system, the expert team at Infinity Energy Services can help you gain access.
Once your installer sends the invitation, the process is straightforward.
Check your email inbox (and your spam folder) for a message from SolarEdge.
Click the registration link within the email to create a secure password for your account.
Once set, you can use these credentials to log in to both the mobile app and the web portal.
For the monitoring platform to receive data, your inverter needs a stable internet connection. While some systems are connected with an ethernet cable, most use your home’s Wi-Fi.
If you change your Wi-Fi password or router, you will need to re-establish this connection. You can do this through the mySolarEdge app, which has a step-by-step guide under the ‘Inverter Communication’ menu.
If you run into any issues, we cover this in more detail in the troubleshooting section below.
Troubleshooting Common SolarEdge Monitoring Problems
Is your SolarEdge monitoring system not reporting, or do the numbers look wrong? These systems are complex, but most issues are common and can be resolved. Here is our guide to the most frequent problems UK owners face and how to fix them.
Problem: My App Shows No Production Data or is ‘Offline’
This is the most common issue. If your app suddenly stops showing data, follow this diagnostic checklist.
- Check the Inverter Lights: Go to your inverter. There are typically three LED lights. A solid blue light means it’s communicating with the server. A solid green light means the system is producing power. A red light indicates a system error.
- Check the ‘Last Updated’ Time: In the app, find the field that shows when the data was last updated. If it’s more than a few hours ago, it confirms a communication issue.
- Check Your Home Wi-Fi: Is your home internet working correctly? If you’ve recently changed your router or password, you’ll need to reconnect the inverter using the mySolarEdge app.
- Power Cycle the Inverter: As a final step, you can safely restart the system. This often resolves temporary glitches. The correct procedure is to first turn off the AC isolator (a switch usually located near the inverter), then turn off the DC isolator (a switch on the bottom of the inverter itself). Wait five minutes, then turn them back on in the reverse order (DC first, then AC).
Problem: My Consumption Data is Wrong or Unusually High
Do your consumption graphs look strange? Specifically, does your household consumption (the energy you use) almost perfectly mirror your solar production curve during the day?
This is a classic symptom of an incorrectly installed CT (Current Transformer) clamp. A CT clamp is a small device that measures the flow of electricity to and from the grid. If it’s installed backwards during the initial installation, the monitoring platform’s calculations will be completely wrong.
Important: Fixing this usually requires work inside your main consumer unit with live voltages. It must be performed by a qualified electrician. If you suspect this is the issue with your system, contact the Infinity Energy Services team for a safe and professional diagnosis.
Problem: One or More of My Panels Aren’t Reporting
If you suspect a problem with a specific panel, go to the ‘Layout’ view in the monitoring portal. If a panel is greyed out or showing zero production compared to its neighbours on a sunny day, it indicates an issue.
This could be caused by deep shading, heavy soiling, a loose connection, or a fault with the panel or its power optimiser. The next step is to contact your installer for either remote or on-site diagnostics.
The Critical Issue of System Alerts
While the SolarEdge platform has an alert system, many users have reported that it can be unreliable or delayed in notifying them of system downtime. We have seen cases where a system has been offline for weeks before the owner was aware, resulting in significant financial loss.
Because of this, we strongly recommend that all SolarEdge owners manually check their app at least once a week to confirm the system is producing as expected. This potential weakness is a key reason to have a proactive service partner like Infinity Energy Services. We can provide professional monitoring services for complete peace of mind.
SolarEdge vs. Enphase: A UK Monitoring Showdown
If you are in the process of choosing a solar panel system – and have shading issues or want cutting-edge monitoring – you will most likely be deciding between SolarEdge and Enphase. They are the two leading technologies for panel-level optimisation in the UK, but they work differently, which directly impacts the monitoring experience and system reliability.
Our Verdict: Which Monitoring System is Right for You?
The choice depends on your priorities:
- Choose SolarEdge if: Your primary goal is the absolute highest system efficiency, especially when integrating a battery from day one. The direct DC-coupling of the SolarEdge battery is technically superior and wastes less energy. It is also often a more budget-friendly option upfront.
- Choose Enphase if: You prioritise maximum long-term system resilience and a more user-friendly app experience. The lack of a single point of failure and the comprehensive 25-year warranty on all components provide exceptional peace of mind, even if the upfront cost is slightly higher.
Frequently Asked Questions (FAQ)
You can access your data via the ‘mySolarEdge’ app, available on the Apple App Store and Google Play Store, or through the SolarEdge web portal. You will need a username and password, which must be created for you by your installer.
A solid blue light means the inverter is communicating with the monitoring server. A solid green light means the system is producing power normally. A flashing green light means it’s connected to the grid but not producing (e.g. at night). A red light indicates a system error, and you should contact SolarEdge or your installer.
Yes, but it can be more complex than with a microinverter system. Your ability to expand is limited by the maximum capacity of your single central inverter. A significant upgrade in the future may require replacing the inverter itself, which can be costly.
For support with your SolarEdge system, a great place to start is the official SolarEdge Support Center for system owners. There, you can access troubleshooting guides, tutorials, and open a support case directly with SolarEdge.
If the issue requires on-site diagnostics, or a warranty claim needs to be managed, our team at Infinity Energy Services is here to act as your single point of contact and will handle the process with SolarEdge on your behalf.
Need Expert SolarEdge Help in the UK?
SolarEdge monitoring is a powerful and essential tool for protecting and maximising your solar investment. We hope this guide has given you the confidence to understand your system’s data and troubleshoot common issues.
Whether you’re planning a brand new solar panel system or thinking about adding battery storage to your current set-up, our certified team is ready to assist. We are not just installers; we are expert partners who can provide comprehensive support for the entire lifecycle of your SolarEdge or other brand system, from design and installation to monitoring setup, troubleshooting, and future upgrades.
Contact Infinity Energy Services today for a free, no-obligation consultation.
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