Infinity Energy Services wins Tesla Customer Excellence Award 2026
Recognition from Tesla Energy for outstanding Powerwall customer service and installation quality
by David Lewis | published 15 June 2026
Infinity Energy Services has been awarded the Tesla Customer Excellence Award for 2026, recognising the company’s outstanding customer service, installation quality, and performance as a Tesla Powerwall Premium installer.
The award was presented in June 2026 when Tesla Energy visited the company’s head office in Swanwick, Southampton, to celebrate the achievement with the team.
It is the second time Infinity Energy Services has won the Tesla Customer Excellence Award, underlining the company’s consistent focus on customer care, technical excellence, and long-term support.
During the presentation, Tesla told the Infinity team that Infinity Energy Services is one of only 10 companies to have installed more than 1,000 Tesla Powerwalls in the UK.
Tesla also confirmed that Infinity was the only installer not to have had any customers complain about an installation.
What the Tesla Customer Excellence Award recognises
The Tesla Customer Excellence Award recognises installers that deliver an exceptional customer experience across the full Tesla Powerwall journey.
That means much more than fitting a battery. To achieve this level of recognition, an installer must deliver high standards at every stage, from the first customer enquiry and system design through to quotation, installation, commissioning, handover, and aftercare.
Tesla’s own Certified Installer guidance says its certified installers are accredited and trained in Powerwall, and that they must meet strict standards of customer care and installation quality. The award is based on customer ratings throughout the entire process, with Tesla recognising top-rated installers for customer satisfaction and installation performance.
For Infinity Energy Services, the award reflects years of investment in training, design, installation standards and aftercare, as well as a team-wide commitment to making every customer journey as smooth and professional as possible.
Daniel Hanslip on winning the award
Daniel Hanslip, Managing Director at Infinity Energy Services, said:
“Winning the Tesla Customer Excellence Award for a second time is a huge achievement for everyone at Infinity Energy Services.
“This award is all about the experience customers receive from start to finish, and that makes it especially important to us. Tesla Powerwall installations demand technical precision, detailed design work, clear communication and proper aftercare. To be recognised directly by Tesla Energy is a fantastic endorsement of the standards our whole team works to every day.
“When Tesla Energy told us Infinity is one of only 10 companies to have installed more than 1,000 Powerwalls in the UK, and the only installer with no customer complaints about an installation, it was an incredibly proud moment.
“Those two facts say a lot about the balance we always try to strike: growing the business, helping more customers reduce their reliance on the grid, and never compromising on the quality of the work or the way customers are treated.”
One of the UK’s most experienced Tesla Powerwall installers
Infinity Energy Services has been installing Tesla Powerwall technology for many years, helping homeowners and businesses store solar energy, use more of the electricity they generate, and reduce reliance on the grid.
Battery storage is becoming an increasingly important part of the UK’s move towards smarter, cleaner energy. Tesla Powerwall allows customers to store excess energy from solar panels, charge from cheaper off-peak electricity where suitable, and manage their home energy system through the Tesla app.
As demand for battery storage continues to grow, the role of an experienced installer is more important than ever. A well-designed Powerwall system needs to be sized correctly, installed safely, commissioned properly and supported after installation so that customers get the best long-term performance from their investment.
Daniel added:
“We have always believed that renewable energy is a long-term relationship, not a one-day installation. Customers are trusting us with an important investment in their home or business, so our job is to give honest advice, design the right system, install it properly and be there afterwards.
“That approach has helped us reach more than 1,000 Tesla Powerwall installations while maintaining the customer standards that this award recognises. I’m incredibly grateful to Tesla Energy for the recognition, and even more grateful to our customers for continuing to put their trust in Infinity.”
What this means for Infinity Energy Services customers
For customers considering solar panels, Tesla Powerwall, EV charging or wider renewable energy upgrades such as heat pumps, independent recognition from Tesla Energy provides further reassurance that Infinity Energy Services has the experience, technical knowledge and customer service standards needed to deliver a high-quality installation.
The award also reinforces Infinity’s position as one of the leading renewable energy installers in southern England, supporting residential, commercial and public sector customers with solar PV, battery storage, heat pumps and EV charging.
About Infinity Energy Services
Founded in 2011, Infinity Energy Services is an MCS-certified renewable energy installer specialising in solar PV, battery storage, heat pumps and EV charging.
The company has completed more than 6,500 installations and is a Tesla Powerwall Premium Installer.
It operates from Unit 6 Swanwick Business Centre, Bridge Road, Southampton, Hampshire, SO31 7GB.
To find out more about home battery storage or to arrange a no-obligation consultation, call 0800 909 8882 or click on the button below.
